Frequently Asked Questions

Frequently Asked Questions 2016-11-02T21:33:52+00:00

Maisies Pet Boutique Online Shop Questions

All our products are handmade however we have most items in stock. Items should arrive within 3-5 working days. If you have not received your item in 5 working days please contact us. The exceptions to the rule are items that are made to order, these include our dog coats, personalised beds and raised dog bowls. Please allow 14-21 days for these items. If you have any special requirements and require the item sooner please get in contact

All fitted items have a sizing guide. Please measure your pet and ensure the item meets your requirements. If you are unsure please email us and we will advise you accordingly.

We accept most major credit cards or you can pay via Paypal

Your account will be debited at the time of the purchase

Paypal is a secure and easy way of making payments. If you have a Paypal account then you can speed through to checkout without the need to enter your address details. Please note that you can also pay via debit/credit card without the need to create an account.

Please contact us via email to find out postage charges

All of our products are handmade in the UK.

Redditch Dog Grooming Service Questions

Please contact us to discuss our prices.

It all depends on the type of dog and what is being done, if you call us we can advise you.

Training times depends on the behaviour problem, the dog as well as the owners capability at following the training plan that has been constructed for you to follow. Rebecca will advise you at the start of the sessions as to how long it should be until you see the desired outcome of training sessions

We are easily accessible from Redditch, Bromsgrove, Studley and Birmingham.

We use some of the highest quality organic and natural shampoos conditioners and treatments. If your dog has sensitive skin or allergies we may advise using a sensitive shampoo or doing a small patch test prior to the grooming session.

De-matting can be very painful and stressful for the dog. We are able to remedy a certain amount of knots however a large amount may require clipping. We advise that you keep up with your dog’s grooming regime to avoid future matting.

Our Dog Behaviour Consultations and Dog Training Service

Rebecca Fox Bsc (hons) is our canine behaviour and dog trainer. She has been carrying out dog behaviour consults for over 6 years and has worked with hundreds of dogs with varied behaviour problem from pulling on the lead to severe aggression. She has excellent success rates and is recommended by many local veterinary surgeries. Although Rebecca is likely to handle your dog during the dog training sessions, most of the emphasis will be down to the owner carrying out the training at home between sessions

Each dog behaviour consult and dog training session lasts around an hour. If there is any alteration in the time of the session you will be informed.

Currently all dog training consults take place in the home. This enables Rebecca to see the dogs in their home environment. Sometimes a practical session will be required this may take place in your local park or veterinary surgery (depending on the behaviour problem).

If this is something that is required you will be advised accordingly at the time. Near the end of 2014 we will be offering individual and small group training sessions which will take place at our shop and training centre in Astwood Bank. Please check back for details or contact us on sales@maisespetboutique.co.uk for further information.

Training times depends on the behaviour problem, the dog as well as the owners capability at following the training plan that has been constructed for you to follow. Rebecca will advise you at the start of the sessions as to how long it should be until you see the desired outcome of dog training sessions.

We currently cover the whole of the West Midlands and greater Birmingham area and Rebecca will travel further if required.

Each session is charged accordingly please contact Rebecca on becci@maisiespetboutique.co.uk for full pricing information

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